15 April 2024

Evaly begins refunding from gateway this month

Mazharul Islam Mitchel

Published: 23:03, 13 January 2024

Evaly begins refunding from gateway this month

Ecommerce platform Evaly planned to begin refunding the money stuck in payment gateway from this month of January, according to the chief executive of the company.

Evaly CEO Mohammad Rassel also promised to clear legacy debt on bank cheques from May while addressing an online press conference from his office in Dhanmondi in the capital on Saturday.

In response to a question, Rassel said that Evaly has received a ‘great response’ from customers and merchants since the first day of resuming operations.

“We have processed over 2 lakhs of product against 80 thousand orders in the first campaign on flying return. We will refund the customer's money in the gateway this month and will start paying off all old debts including checks from next May with the profit money.

All customers will be paid the principal amount as per the order,” he said. Regarding the users’ profile, Evaly founder assured restoration of all data ‘very soon’ as the company is working on the issue.

Rassel further said that Evaly has focused on cash-on-delivery as part of continuing trust over the customers. “Previously, customers paid directly to Evaly before receiving the product. There is no risk for the customer in cash on delivery method. The price of the product paid by the customer is now going directly to the seller. As a result, the seller also has no residual risk,” he said.

Then Russel explained the process of product shipment saying that the logistic agency E-Courier takes the product directly from the merchant to the customer.

“First, the customer will receive the product and then pay the price. Evaly does not participate in any activities except taking orders here. As a result, we are able to deliver products quickly to the customer with more transparency,” he added.

Evaly sold many products at a discounted price to reach more customers.

“But this time almost all the products have kept a small amount of profit. With this profit money it will be possible to meet the monthly expenses of the company. That is why Evaly doesn’t have to fall into any new debt. Rather, as the amount of profit is increasing, we are preparing to return the old arrears quickly,” Russel said assuring that the company is ready to redefine e-commerce industry again.